Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our services, participate in assessments, or contact us for support. This includes your name, email address, company information, learning preferences, and assessment responses.

We also automatically collect certain information about your device and usage of our platform, including IP address, browser type, operating system, referring URLs, access times, and pages viewed.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our microlearning platform, including personalizing your learning experience, generating behavioral insights reports, and facilitating team assessments.

Your information helps us communicate with you about your account, send educational content, provide customer support, and notify you about platform updates or new features that may interest you.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our platform, conducting business, or serving you.

For enterprise customers, we may share aggregated, anonymized team insights with designated administrators while maintaining individual privacy and confidentiality.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, secure data transmission, and regular security assessments.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Assessment data and learning progress are typically retained for the duration of your subscription plus three years.

You may request deletion of your account and associated data at any time, subject to legal and contractual obligations.

International Data Transfers

As a Japan-based service, your information is primarily processed and stored in Japan. However, some of our service providers may process data in other countries. We ensure appropriate safeguards are in place for any international transfers.

We comply with applicable data protection laws, including Japan's Personal Information Protection Act and relevant international frameworks.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You can modify your account settings, communication preferences, and privacy controls through your user dashboard.

You may opt out of marketing communications at any time while continuing to receive essential service-related messages about your account and subscriptions.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences or our cookie management tool.

Essential cookies are necessary for platform functionality, while analytics and personalization cookies help us improve our services and tailor content to your interests.

Third-Party Services

Our platform may integrate with third-party services for analytics, payment processing, and enhanced functionality. These services have their own privacy policies, and we encourage you to review them.

We are not responsible for the privacy practices of third-party websites or services linked from our platform.

Children's Privacy

Our services are designed for professional adults and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through email or platform notifications.

Your continued use of our services after policy changes constitutes acceptance of the updated terms.

Contact Information

If you have questions about this privacy policy or our data practices, please contact our privacy team at privacy@garvenwoods.com or write to us at our Tokyo office address listed in the contact section.

We are committed to addressing your privacy concerns promptly and transparently.